Refund policy

We’re here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for any Hide lockers.

In order to offer fast and free delivery, reduce waste, and responsibly recycle or refurbish returned items, we charge a restocking fee equal to 10% of what you paid for the product, with the original packaging intact.

Of course, defective or damaged orders are covered by our warranty and aren't subject to any return delivery fees. Every component of your locker undergoes quality control and passing through multiple hands during production. Occasionally, minor imperfections may arise. Should you encounter any imperfection that doesn't meet your satisfaction, please email us photographs at help@madebyhide.com and we'll strive to address it promptly. Our objective is to replace the affected part, whenever feasible, rather than the entire product, minimizing waste while ensuring your satisfaction!

 

How to initiate the return?

Please begin by contacting our Customer Care team at help@madebyhide.com. Once we approved the return, we'll handle the collection and shipping process for you. We will either send a return delivery label or schedule a return pickup. We reserves the right to choose the method of return. Missing an appointment for a return to be picked up from your address will incur a fee. Once we receive and inspect your return, your refund (minus any restocking costs) will be issued to the original form of payment. Depending on your financial institution it may take up to 2 weeks to receive your refund.

Return Conditions:

To qualify for a return or exchange, all products must be unused, unassembled, and in their original packaging. If the product has been fully or partially assembled, we regret that we cannot accept returns for your locker.

Usable condition is determined solely at Hide's judgment. Returns are accepted or rejected at Hide's sole discretion. Hide may request descriptions and/or images of the lockers to determine the state of said lockers prior to accepting returns. Failure to comply with Hide's requests for any reason may result in Hide's refusal of return.

Slight color variation (to be solely determined by Hide) are considered a matter of preference and not a defect. Products may be returned for these reasons within the return window, but will incur restocking fees as described above. 

Please note: Only full-priced items are eligible for refunds; sale items cannot be refunded.

 

Feedback: 
We are always happy to hear your feedback. Feel free to get in touch to let us know what you think! help@madebyhide.com